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Pabu · Help & Info

Deliver & Shipping

Gentle, reusable pet care — backed by our 60-Day Happy-Pet Guarantee.

Delivery & Shipping

We work hard to get your order to you quickly and safely, with tracking every step of the way.

Processing time

Orders are processed and packed within 1–3 business days. You'll receive a confirmation email with tracking as soon as your order ships.

Shipping rates & delivery times

  • Shipping is calculated at checkout based on your destination — you'll see the exact cost before you pay.
  • Most orders are delivered within 7–12 business days after processing.
  • Due to high volume or customs delays, some orders may take up to 15–20 business days to arrive.

Delivery times are estimates and may vary with your location, the carrier, holidays or other factors outside our control.

Customs, duties & taxes

International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient. These charges are set by your local customs authority and are not included in your order total or shipping cost.

Tracking your order

Once your order ships, use the tracking link in your confirmation email to follow its journey.

Questions?

Email us anytime at support@pabu.store and we'll be happy to help.