FAQs

When will my order ship?

Orders are processed within 1–3 business days. Most orders are delivered within 7–12 business days, and you'll receive tracking by email as soon as yours is on its way.

How much is shipping?

Shipping is calculated at checkout based on your order and where it's going — you'll always see the exact cost before you pay.

What is your return policy?

Every Pabu order is covered by our 60-Day Happy-Pet Guarantee. If you and your pet aren't completely thrilled, contact us within 60 days for a refund or replacement.

Are Pabu products safe for my pet?

Yes. Pabu products are made for cats and dogs of every coat type, with soft, skin-friendly materials and no sharp bristles — gentle enough for everyday use.

How do I clean my Pabu product?

Most products simply rinse clean under water and air-dry — reusable for years, with no sticky refills or waste.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Shop Pay, Apple Pay and Google Pay through our secure checkout.

Still have questions?

Email us at support@pabu.store and we'll get back to you within 24 hours.