Gentle, reusable pet care — backed by our 60-Day Happy-Pet Guarantee.
Your happiness — and your pet's — comes first. Every Pabu order is backed by our 60-Day Happy-Pet Guarantee.
If you're not completely thrilled with your purchase, contact us within 60 days of receiving your order for a refund or replacement.
Email support@pabu.store with your order number and the reason for your return, and we'll review your request and send instructions. Please don't send items back before contacting us.
Please contact us at support@pabu.store to obtain the correct return shipping address. Do not send items back to our business registration address.
Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
If your item arrives defective, damaged, or incorrect, let us know right away (a photo or video helps) and we'll make it right at no cost to you.
Once we've received and inspected your return, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days.
Need to change or cancel an order? Contact us as soon as possible. Orders that have already shipped can't be modified or cancelled, but you're still covered by our 60-day guarantee.
Pabu · support@pabu.store · 5900 Balcones Drive, Austin, TX 78731, United States
