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Privacy Policy

Gentle, reusable pet care — backed by our 60-Day Happy-Pet Guarantee.

Privacy Policy

Pabu, a brand of JAPAGO LLC ("we", "us", or "our"), takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you shop with us.

Information we collect

When you place an order or contact us, we collect information you provide such as your name, shipping and billing address, email, phone number, and payment details. We also automatically collect device and usage information (such as IP address and browser type) to help operate and improve our store.

How we use your information

  • To process and ship your orders and provide customer support.
  • To communicate with you about your orders and, with your consent, send marketing emails.
  • To improve our products, website, and services.
  • To prevent fraud and keep our store secure.

Sharing your information

We share information only with the service providers needed to run our business — such as payment processors, shipping carriers, and Shopify, which powers our store. We do not sell your personal information.

Cookies

We use cookies and similar technologies to operate the site, remember your cart, measure performance, and personalize your experience. You can accept or limit non-essential cookies using the banner on our site, or control them through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, email us at support@pabu.store.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 16.

Contact us

Questions about this Privacy Policy? Reach us at support@pabu.store or by mail at JAPAGO LLC (Pabu), 5900 Balcones Drive, Austin, TX 78731, United States.